Technical issues
Infinity Services
Last Update 2 jaar geleden
Our platform is designed to ensure a smooth user experience. However, we understand that technical issues can arise. Below are common technical issues that users may encounter, along with recommended solutions. If you are unable to resolve an issue yourself, our dedicated support team is always ready to assist.
1. Trouble loading the website:
If you're having difficulty loading our website, first check your internet connection to ensure it's stable. Try refreshing the page or opening our website in a different browser. Clearing your browser's cache and cookies may also help.
2. Site navigation issues:
If you're finding it difficult to navigate our website or certain links are not working, try updating your browser to the latest version. Older versions may not support all features. If the issue persists, please contact our support team.
3. Difficulty uploading files:
If you're having trouble uploading files, make sure the file size does not exceed the limit specified on our platform. Check the file format to ensure it's supported. If the problem continues, contact our support team for assistance.
4. Cannot view or download files:
If you're unable to view or download files, ensure your browser is up-to-date. Some files require specific software or apps to open, so ensure you have the necessary programs installed. If you continue to have issues, our support team can help.
5. Notification issues:
If you're not receiving notification emails from us, check your account settings to ensure you've opted in for notifications. Also, check your spam or junk mail folder in your email client.
6. Unexpected errors or crash:
If our website crashes or you encounter an unexpected error, try to take a screenshot of the error message if one is displayed. This can help our support team diagnose the issue faster.
7. Payment gateway errors:
If you're having trouble making a payment, ensure you're entering correct and complete payment information. If an error message appears, please report it to our support team.
Remember, if you encounter a technical issue not covered here, or if the provided solutions do not resolve your problem, our support team is available 24/7 to assist you. We're committed to ensuring a seamless experience on our platform.