Login issues

We understand that occasionally you may run into issues while attempting to log in to our platform. Below, you'll find a list of common login problems and their respective solutions. If you continue to experience problems, our support team is ready and willing to assist.

1. Forgotten password:

Don't worry if you've forgotten your username or password. You can reset it by clicking on the 'Forgot Password' link on the login page. Enter the email address you used to register, and we'll send you instructions on how to reset your password.

2. Locked account:

After several unsuccessful login attempts, your account may be temporarily locked as a security measure. If this happens, please wait for 15 minutes before trying again. If your account remains locked, contact our support team.

3. Incorrect login details:

Ensure you are entering the correct username and password. Remember, our system is case-sensitive, so ensure the Caps Lock key is not engaged.

4. Login button not working:

If you are clicking the 'Login' button but nothing happens, try refreshing the page, or try using a different browser. Clear your browser's cache and cookies as they may be causing the problem. If the issue persists, contact our support team.

5. Error message:

If you are receiving an error message, take note of it or screenshot the error, then contact our support team. This information will help them identify the problem more quickly.

6. Can't receive verification email:

Check your spam or junk mail folders if you haven't received the verification email in your inbox. Ensure that you've whitelisted our email address to prevent future emails from going to spam.

If none of the above solutions work, or if you're experiencing a different problem, please don't hesitate to reach out to our support team. We're here to help 24/7!