Service delivery issues
Infinity Services
Last Update 2 年前
Even though we strive to offer a seamless experience, we understand that issues can occur during the delivery of services. If you experience any problems, here are some common issues and their solutions:
1. Delay in service delivery:
We understand the importance of timely delivery for your projects. If you're experiencing delays, please contact our customer support team. They will investigate and liaise with the relevant department to ensure your service is delivered as soon as possible.
2. Quality of delivered service:
Our platform is dedicated to maintaining high standards. If you're not satisfied with the quality of the service delivered, please reach out to our customer support. We have a quality assurance procedure in place, and we will do everything in our power to rectify the situation.
3. Incorrect service delivered:
In the rare case that you receive a service different from what you ordered, contact our customer support immediately. Please provide them with your order details and explain the issue. We will resolve the matter promptly.
4. Incomplete service delivered:
If your order appears incomplete or is missing elements, first verify the specifics of the service you purchased. If elements are indeed missing, contact customer support with the details. We will ensure the remaining elements are delivered as quickly as possible.
5. Problems accessing delivered service:
Sometimes, you might have issues accessing the service delivered due to technical glitches. Please check your access details first. If the problem persists, our customer support team will assist you in accessing your service.
6. Post-delivery support:
Our commitment to you doesn't end after service delivery. If you need assistance or have questions about the service delivered, feel free to reach out to our customer support.
7. Refund and cancellation:
If you're not satisfied with the service delivered and want to request a refund or cancel the order, kindly review our refund and cancellation policy, which can be found in the 'Policies' section of our platform.
Our goal is your complete satisfaction, and we're always ready to go the extra mile to ensure you have the best experience with our services. If you need any help, our customer support team is available 24/7 to assist you.