Support response times
Infinity Services
Last Update 2 years ago
We understand that timely support is crucial when you're facing an issue. We strive to provide prompt, effective responses to all your inquiries. Here's what you can typically expect:
1. Live Chat:
We aim to respond to all live chat inquiries instantly. However, during peak hours, it may take a few minutes to get connected with a support agent.
2. Email:
Our team strives to respond to email inquiries as quickly as possible. Typically, you can expect a response within 24 hours. For complex issues that require more investigation, it might take up to 48 hours.
3. Support Ticket:
Upon raising a support ticket, our team typically responds within 24-48 hours, depending on the nature of the issue. For issues that require technical investigation, the response time may vary, but we'll keep you updated.
Please note that our response times may vary during holidays and peak times, but we always strive to get back to you as soon as we can. Our customer support team is committed to providing excellent service and resolving your issues efficiently and effectively.