Escalating a support ticket

While we strive to resolve all support queries in a timely and effective manner, we understand there may be instances where you might need to escalate a support ticket for further assistance. Here's how you can do it:

1. Reply to the Support Ticket:

If you're not satisfied with the response you received, or if the proposed solution doesn't resolve your issue, you can reply directly to the existing ticket expressing your concerns and requesting escalation.

2. Contact Customer Support:

You can also contact our customer support via live chat. Provide them with your ticket number and explain the situation. They will help in escalating your ticket to a higher level of support.

3. Email Escalation:

If the issue still persists, you can escalate the matter by emailing us at [email protected]. Please include your ticket number, a detailed description of your issue, and why you believe it needs further attention.

4. Supervisor Request:

In cases where you feel your issue isn't being adequately addressed, you can request to speak with a supervisor or manager. They will review your case and take appropriate action to ensure your concerns are addressed.

Remember, our aim is to ensure your satisfaction and resolve any issues you encounter while using our services. We appreciate your patience and cooperation during this process and assure you that all escalations are treated with the utmost importance.