Payment issues

We aim to ensure our payment processes are as smooth as possible. However, we understand that you may occasionally encounter issues. Here are some common payment issues and their respective solutions:

1. Failed Payment Transaction:

If your payment fails, first, check if your card details are correct and you have sufficient funds in your account. If everything is correct but the problem persists, contact your bank or card provider to see if they are blocking the transaction.

2. Unexpected Charges:

If you see charges from our platform that you don't recognize, please contact our customer support immediately. We'll investigate the issue and take necessary steps to resolve it.

3. Refunds:

If you're expecting a refund and it hasn't shown up yet, please be aware that it can take several business days for the refund to process. If it's been longer than that, get in touch with our customer support.

4. Double Charged:

If you've been charged twice for a single service, contact our customer support with the details of the transaction. We'll investigate and rectify the error promptly.

5. Currency Issues:

Our platform accepts payments in various currencies. If you're having issues due to currency, you may need to contact your bank to ensure they allow international transactions.

6. Receipt/Invoice Request:

If you need a receipt or an invoice for your transaction, you can download it from 'My Orders' section. If you encounter any issues, our customer support team will be happy to assist.

7. Payment Methods:

Our platform supports various payment methods. If you're having trouble with one, you could try using another. If the issue persists, please reach out to our support team.

Remember, our support team is available 24/7 to assist you with any payment issues you may have. If you're facing an issue that isn't listed here, please get in touch with us so we can help you resolve it.