Troubleshooting FAQs
Infinity Services
Last Update 2 jaar geleden
Q1: I can't log into my account. What should I do?
If you're unable to log into your account, please check if you're entering the correct email address and password. If you've forgotten your password, use the 'Forgot Password' link on the login page to reset it. If the issue persists, contact our Support Team for assistance.
Q2: I'm not receiving any emails from you. What could be the issue?
Please check your spam or junk mail folder. If our emails are landing there, mark them as 'Not Spam' to receive future emails in your inbox. Also, verify that your email address is correctly entered in your account settings.
Q3: I made a payment, but it's not reflecting in my account. What should I do?
Payment processing can take a few minutes. If your payment isn't reflecting in your account after a reasonable time, please contact our Support Team with the payment details.
Q4: I requested a refund, but I haven't received it yet. What should I do?
Refunds are typically processed within 5-10 business days. If you haven't received your refund after this time, please reach out to our Support Team.
Q5: The service I received doesn't match what was described. What can I do?
If the service you received doesn't match the description, please contact our Support Team. We will review the issue and work with you to find a satisfactory solution.
Q6: I'm having trouble navigating the site. Can you help?
Yes, we're here to help. Please reach out to our Support Team with details about the issue you're experiencing, and we'll assist you as quickly as possible.
Our Support Team is committed to resolving any issues you encounter and ensuring you have a smooth experience on our platform.